Refund requests

Ask us to review a charge

If you believe a charge is incorrect, a duplicate, or connected to a service problem, contact admin@astronextech.com. Use the account email where possible and include the receipt or invoice reference, charge date, and a short explanation of the issue.

A refund request is reviewed individually based on the payment, reported issue, and applicable consumer rights. Sending a request does not guarantee a refund. This page does not limit any refund or other remedy required by law.

Keep payment details private

A receipt or invoice reference is enough to start a review. Do not send your password, email verification or reset links, full card number, or card security code. If you include a screenshot, remove unnecessary personal and payment information.

Refund requests and cancellation

A refund request does not itself cancel automatic renewal. To stop future charges, open Account → Manage billing and complete the cancellation steps. When you cancel renewal, access continues until the end of your paid period.

See cancellation instructions. If you cannot reach Manage billing, explain that in your message so we can help with the account issue.

Contact

ResonateQ is operated by ASTRONEX INTELLIGENCE LLC. You can also reach the company through its public contact page.